Bought it but don't love it? That's OK. We've all been there.
You have 14 days from the time your order was received to return almost any Jakku Market purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same. Refunds will be processed in the form of store credit.
Prior to sending your item back please confirm your items are eligible for return
-Final sale items are not returnable or exchangeable. These items are marked “final sale” and/or marked down 50% or more.
-All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
-The merchandise must be in its original condition, in its original box or packaging and unworn. Shirts will come in a re-usable poly mailer.
Please be advised that items that do not conform to the above guidelines are not returnable.
How to Return
Send items back to the address located on your packing slip.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email [email protected] or by using our Support page on our website to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
While we try to accommodate to every customers needs, there are some items we cannot accept. Reasons for this could be, but not limited to:
- Product is part of a collector's box
- Jakku Market no longer offers the product online
- The product has been used
- The product has been washed (clothing, etc.)
- Product was a downloadable file
-Send via USPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
-No COD (Cash/Check on Delivery) packages will be accepted.
-Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2–3 business days of receipt. We will issue a refund to the account originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, e-mail us at [email protected]